Privacy Policy
Covers how we collect, store, and use your personal data, including information gathered when you make a deposit via JazzCash or Easypaisa.
LEGAL REFERENCE
What Governs Your Account at 97pk
Our legal framework sets out the rules that apply when you open and use your 97pk account in supported regions of Pakistan. Read through each section so you...
Account Eligibility RulesJurisdiction & Supported RegionsFair Use & Conduct PolicyAccount Suspension RightsDispute Resolution Process
Jurisdiction, Consent, and Account Terms
By opening an account with 97pk, you confirm that your use is permitted under the laws of your region. Access to our platform is available only in supported regions where local law permits online gaming activity. Our terms apply from the moment your account is created, covering every wager, withdrawal, and communication tied to that account. Deposits processed through JazzCash, Easypaisa, SadaPay,
or Raast are subject to the same account terms as any other transaction on our platform. We reserve the right to review account activity for compliance with these terms and to suspend access where a breach is identified. All disputes are handled under the governing law stated in our full terms document.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
LEGAL SUPPORT CONTACTS
Reach Our Policy and Compliance Team
If you have a question about how our terms apply to your account, our support team can walk you through the relevant section. We handle legal and compliance queries through the channels below during standard business hours.
Team online
Live Chat
Start a conversation directly from your account dashboard. Our agents can address policy questions, flag account concerns, and escalate formal disputes to the compliance team within one business day.
Email Support
Send your legal or account query to our dedicated support address. We aim to respond to policy-related emails within 24 hours and escalate complex compliance matters within 48 hours.
Help Centre
Our policy section in the Help Centre contains the full text of our terms, jurisdiction conditions, and account-conduct rules so you can check the wording directly before contacting us.
EDITORIAL TRUST SIGNALS
How We Keep Our Terms Accurate and Fair
Our legal documents are reviewed regularly to reflect current jurisdiction requirements and platform changes. These signals show how we maintain accuracy and fairness in our published terms.
Regular Policy Reviews
Our compliance team reviews every section of our terms on a scheduled cycle. When platform features change — such as a new payment rail or a new game category — the relevant clauses are updated before the feature goes live.
Plain-Language Summaries
Each major section of our terms includes a plain-language summary so you can understand your rights and obligations without needing a legal background. The full legal text is always available alongside it.
Jurisdiction Transparency
We clearly state which regions are supported and where access is restricted. If your region is not listed as supported, our terms explain why access may be limited and what to do if you believe there is an error.
Account Security Clauses
Our terms include specific provisions covering two-factor authentication requirements, login-attempt monitoring, and what happens to your account if unauthorised access is detected and reported by you.
Withdrawal Verification Rules
The terms set out exactly what identity verification is required before a withdrawal is processed. We explain which documents are accepted, how long verification takes, and what happens if a document is rejected.
Dispute Timeline Commitments
We commit to specific response timelines for formal disputes raised through our compliance channel. The terms state the number of business days for acknowledgement, investigation, and resolution at each stage.
POLICY PAGE CONSISTENCY
How This Page Sits Within Our Legal Set
Our legal pages are written to be consistent with one another. The table below shows how this page relates to the other policy documents that govern your account.
Cookie Policy
Explains the cookies placed on your device when you browse our platform, and how you can manage your cookie preferences from your account settings.
Terms of Service
The master agreement between you and 97pk. All other policy pages operate within the framework established by the Terms of Service.
Withdrawal Policy
Sets out the specific rules for requesting a payout, including verification steps, processing timelines, and the transaction limits that apply to SadaPay and Raast transfers.
Account Conduct Rules
Details the behaviour standards we expect from every account holder, including rules around multiple accounts, chargebacks, and misuse of promotional offers.
Dispute Resolution Policy
Explains the formal steps for raising a complaint, the team responsible for reviewing it, and the escalation path if you are not satisfied with the initial response.
Legal Terms (This Page)
Summarises the jurisdiction conditions, consent framework, governing law, and the key rights we reserve as the platform operator under our published account terms.
Key Elements That Define Our Legal Pages
Our legal section is structured so you can find what you need without reading every clause. These six features define how we present our policy content...
Section Anchors
Each major clause in our terms carries a numbered anchor so you can link directly to the relevant section when raising a query with our support team or referencing a specific rule.
Version History
Every published version of our terms carries a version date. You can request earlier versions through our compliance team if you need to check what rules applied at the time of a specific transaction.
Highlighted Changes
When we update our terms, the changed clauses are highlighted in the new version for a period of 30 days so returning account holders can spot what has changed since they last read the document.
Printable Format
Our full terms are available in a clean, printable format from the Help Centre. The printable version contains the same text as the on-screen version with no clauses omitted or condensed.
Multilingual Note
Our terms are published in English as the authoritative version. A summary in Urdu is available in the Help Centre for reference, though the English text governs in the event of any inconsistency.
Account-Specific Flags
If a clause applies only to certain account types or regions, it is clearly flagged within that clause. This prevents you from reading obligations into your account that were not intended to apply to your situation.
Common Questions About Our Terms and Policies
Our terms apply to every account holder who opens an account on 97pk in a supported region. By completing the account-creation process, you confirm that you have read and agreed to the terms in force at that time.
We notify account holders of material changes before they take effect. Continuing to use your account after the effective date of a change means you accept the updated terms. You can always request the previous version from our compliance team.
The governing law is stated in the Terms of Service document. Where a dispute arises, it is resolved under that law regardless of where you are physically located at the time you access your account.
Our terms allow immediate suspension where we detect conduct that breaches our account rules, such as fraud, multiple-account abuse, or chargebacks. In non-urgent cases, we aim to contact you before taking action.
Submit your dispute in writing through our email support channel. Our compliance team will acknowledge it within one business day and provide a full response within the timeline stated in our Dispute Resolution Policy.
Yes. Every transaction processed through JazzCash, Easypaisa, SadaPay, or Raast is governed by the same account terms. The payment method you choose does not change the rules that apply to your account or your withdrawals.
Accepted documents are listed in the Withdrawal Policy section of our Help Centre. Verification is required before your first withdrawal is processed, and the same documents apply regardless of which payment rail you use.